Customer Care Specialist - Seasonal

Date:  Nov 19, 2023

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

About Our Company

For over 25 years, Lids has been the leading headwear and sports apparel retailer in North America, selling officially licensed product from professional sports leagues and headwear from today’s hottest athletic and fashion brands. We’ve done it through years of hard work, learning from our successes and failures, living at the intersection of fan and fashion, and staying true to our core values.

If you have a passion for sports, enjoy a fast paced environment and ever-changing fashion trends, then perhaps this is the place for you. We’re always looking for our next big playmaker, so if you’re ready to lend your expertise to a like-minded company that’s exciting, fun and shares your passions, we want to hear from you.

General Position Summary

This assignment will end on or around January 14, 2023. This is a full-time (Monday-Friday) position based in-person at the Lids corporate office in NW Indianapolis.


The Customer Care Specialist will work directly with our customers, providing customer care support primarily by email during the holiday season. They will also act as a liaison between the field team and corporate office. This position will specialize in providing timely and accurate communication to all levels of the company and our valued customers.  

Principle Duties and Responsibilities

  • Act as Customer Care representative by resolving all customer inquiries and concerns by email primarily.
  • Maintain customer communication portal/inboxes, to ensure we are responding to customers within our designated timeframe.
  • Work with the other Customer Care team members to ensure timelines are met.
  • Send communications from corporate to our customers and the field associates for in-store complaints.
  • Meet or exceed daily customer interaction goals set by manager.
  • Manage, maintain, and organize all customer care tools and internal tracking databases.
  • Partner internally with all departments to solve customer care issues.  
  • Support and adhere to all company policies, procedures, and guidelines.
  • Ability to work varying days and hours, based on business needs.
  • Ability to maintain an excellent attendance record.
  • Other duties as assigned.

Job Required Knowledge & Skills

  • High school diploma required.
  • Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Suite.
  • Ability to thrive in a fast-paced work environment.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Viewing a computer screen and working on a keyboard for up to 100% of the daily work schedule.

Preferred Job Required Knowledge & Skills

  • Two years of relevant experience in customer service or related field preferred.

Reports To

Customer Care Manager


EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 15804 

Location: Corporate Office 

Nearest Major Market: Indianapolis