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Customization Coordinator - Ecommerce

Date:  Apr 30, 2021

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

General Summary:

Provide service and support to our E-com customization programs, digitizing process, and the relevant knowledge and communication for our E-cm customers and Corporate Office Departments involved through accurate and consistent reporting.


Principle Duties and Responsibilities:

  1. Manage and coordinate all Digitizing Requests, Design Proofs, Production Orders, and Product Requests by means of accurate communication, an efficient process, and prioritizing to meet the demands of the business.
  2. Partner with the Production, Blank merchandise team, Inventory Control, Loss Prevention, and Customer Care to plan and execute accurate communication and follow through within all procedures.
  3. Develop and cultivate a strong partnership with the Production Floor Managers, Supervisors and producers, Blank merchandise team and Customization Support.
  4. Become an expert in the usage of E-com customization sites to assist/troubleshoot E-com customers and Store Personnel with site issues and questions.
  5. Provide E-com support for customer inquiries, design questions/issues, order questions/issue and any other site questions though email, messenger, chat, and possible phone communication.
  6. Become an expert in the usage of E-com admin functions on the customization sites to ensure accurate, efficient, and effective levels of support. 
  7. Provide consistent communication, feedback, and assist with the development of the E-com program for sales production related topics, with focus on the customer experience of order turn times.
  8. Develop and maintain new as well as current training concepts of site usage and E-com/CCP standard customization operating procedures with the partnership of the Customization E-com/Services team.
  9. Evaluate the Field’s awareness and knowledge of E-com procedures to assess progress and areas for opportunity to improve efficiency and best practices of store usage of E-Com customization site and processes.
  10. Educate the Field Personnel on the various business strategies and concepts, technical developments, and industry information related to E-com customization sites.
  11. Communicate effectively with all levels and departments of the company to share information, network ideas, and further develop Customization Services as well as the custom program.
  12. Partner or assist in the implementation of a variety of creative concepts including but not limited to; site functionality, new program developments, and any items E-com customization related.
  13. Possible travel from state-to-state (up to 25%) as needed to meet the demands of the business.
  14. Support and adhere to all company and departmental policies, procedures, and guidelines.
  15. Complete all administrative responsibilities required by the department in a timely manner.
  16. Ability to work varying days and hours, based on business needs.
  17. Ability to maintain an excellent attendance record.
  18. Other duties as assigned.


Job Required Knowledge, Skills and Education

  1. Four-year degree in business/related field and one-year relevant experience; or two-year degree in a related field and two years of relevant experience; or three years of relevant experience.
  2. Demonstrated ability to perform independently with minimal supervision.
  3. Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner.
  4. Strong understanding about retail store operations, and customization programs and sales techniques.
  5. Ability to effectively advise all aspects of the Digitizing and CCP procedures as well as other custom programs to Store Operation’s personnel and external customers.
  6. Strong knowledge and experience in design composition and concepts.
  7. Proven operational knowledge of custom equipment and the affiliated software programs.
  8. Ability to operate a computer and utilize business software programs.
  9. Ability to analyze custom trends and make suggestions on changes to meet or exceed business needs.
  10. Possible travel required for up to 25% of the yearly work schedule as needed to meet the demands of the business.
  11. Possess a current valid driver’s license, certificate of insurance, and the ability to drive an automobile throughout entirety of employment.
  12. Ability and willingness to travel overnight for training education and/or business meetings.


Reports to:   Sr. Mgr. Customization Services

Nearest Major Market: Indianapolis