Deskside Support, Lead

About Our Company

Lids Sports Group, operating within Lids Holdings, Inc. is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across North America, Europe, and Australia. Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations and counting. Lids is currently in growth mode with the goal to open a significant number of stores, both domestically and internationally, as well as with the goal to help grow Lids to be the largest brick-and-mortar licensed sports retailer globally.

General Position Summary

Desktop Support Lead is responsible for establishing, diagnosing, repairing, and maintaining software and hardware needs of end-users.  You must also train the departments deskside support staff to perform their duties at a high level which includes but is not limited to break/fix, shipping, receiving, recycling, inventory management, hardware and software lifecycle management, endpoint security and MDM. 

Principle Duties and Responsibilities

• Train staff to perform duties at a high level
• Work closely with department head to tackle projects and issues
• Troubleshoot break/fix issues with hardware and software
• Maintain accurate records with all applicable systems
• Inventory Management
• Shipping, Receiving, and Recycling
• Endpoint Security
• Imaging of Windows and MacOS based devices
• Supporting POS devices
• Maintaining a secure and up-to-date end-user environment
• Provide metrics and status updates for projects to supervisor when requested
• Software deployment and removal

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

• Excellent Written and Oral Communication
• Associates Degree in Computer Science or 4 years of experience
• Experience with Windows operating systems, imaging, and troubleshooting
• Attention to detail and the ability to multitask in a fast-paced environment
• Strong Critical Thinking

Preferred Job Required Knowledge & Skills

Education

Reports To

Manager of IT Operations (IT Support Services)