Front Desk Receptionist

Date:  Mar 22, 2024

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. 

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers. 

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

As a Front Desk Receptionist, you will be the first point of contact for our organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful in this role, you should have excellent communication skills, a positive attitude, and the ability to multitask effectively.

This is a part-time position (20 hours/week). This position works fully on-site at the Lids corporate office in NW Indianapolis.

Principle Duties and Responsibilities

  1. Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel.
  2. Answer incoming telephone calls; determine purpose of callers and forward calls to appropriate personnel or department. Retrieve messages from voice mail and forward to appropriate personnel.
  3. Monitor inventory levels of office supplies and request to place orders when necessary.
  4. Follow security procedures by monitoring logbooks and requesting visitor badges as needed.
  5. Receive, sort, and distribute daily mail and deliveries. Handle incoming and outgoing correspondence efficiently.
  6. Main conference room scheduling to include meeting set-up and clean-up.
  7. Support and adhere to all company policies, procedures, and guidelines.
  8. Perform other work-related duties as assigned.

Job Required Knowledge & Skills

  1. High school diploma or equivalent plus one-year relative experience.
  2. Strong customer service skills with a friendly and professional demeanor.
  3. Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner.
  4. Ability to multitask and prioritize tasks in a fast-paced environment.
  5. Proven ability to perform independently with minimal supervision.
  6. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.

Reports To

Director of Human Resources


EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 17833 

Location: Corporate Office 

Nearest Major Market: Indianapolis