Help Desk Project Coordinator

Date:  Mar 11, 2023

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

As a member of the IT Helpdesk, the Project Coordinator is responsible for providing project updates and coordination for Lids initiatives. The Project Coordinator will work with Lids personnel and vendors on specific projects ensuring consistency with Lids strategy and goals. Specifically, the coordinator will work with stores and vendors to ensure IT equipment is meeting the needs of new and existing stores.

Principle Duties and Responsibilities

  • Coordinates completion of multiple projects and initiatives
  • Builds a positive rapport with internal and external customers concerning their technology needs, working collaboratively to complete projects.
  • Works with business stakeholders to understand schedules and establishes tracking against the schedules.
  • Identifies, tracks, and works with others to resolve project issues.
  • Monitors and communicates project status to project teams.
  • Collaborates with appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team members.
  • Flexibility to balance multiple assignments in a fast-paced environment.
  • Support and adhere to all company policies, procedures, and guidelines.
  • Other duties as assigned.

Job Required Knowledge and Skills

  • General IT background.
  • Great communication and organizational skills.
  • Self-starter, capable of working with limited supervision.
  • Communicate with Management on status issues and decisions.

Preferred Job Knowledge and Skills

3 years of related experience.

In Order to Be Successful in this Role

In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!

Reports To

IT Support Manager



EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 13452 

Location: Corporate Office 


Nearest Major Market: Indianapolis