Learning and Development Specialist (Stores)

About Our Company

For nearly 25 years, Lids has been the leading headwear and sports apparel retailer in North America, selling officially licensed product from professional sports leagues and headwear from today’s hottest athletic and fashion brands. We’ve done it through years of hard work, learning from our successes and failures, living at the intersection of fan and fashion, and staying true to our core values.

If you have a passion for sports, enjoy a fast-paced environment and ever-changing fashion trends, then perhaps this is the place for you. We’re always looking for our next big playmaker, so if you’re ready to lend your expertise to a like-minded company that’s exciting, fun and shares your passions, we want to hear from you.

General Position Summary

The Learning and Development Specialist supports a store team of over 5,000 retail employees in their daily pursuit to develop drive sales and enhance store-level performance. The Learning and Development Specialist is responsible for designing, updating, and delivering training materials that educate employees on policies and operational procedures. This position works closely with the field Corporate Trainers, District Sales Managers, and other subject matter experts to assess developmental needs, identify training initiatives, and create suitable training materials for employees. The Learning and Development Specialist utilizes knowledge and research in industry practices and effective learning methods to drive engagement and performance.

This position works fully in-person at the Lids corporate office in NW Indianapolis.

Principle Duties and Responsibilities

• Lead the development, design, and delivery of learning programs and content (including micro-learnings and e-learnings) as well as tools to support employee training and development.
• Maintain learning management system (LMS) to ensure the proper assignment of learning items and organization of programs, content, and user profiles.
• Create and update procedural manuals and other training documentation in accordance with systematic updates and organizational/departmental requirements.
• Develop and coordinate new-hire orientation for new field leaders.
• Collaborate with the Store Operations and Talent Development teams to gather and understand learning needs and priorities to develop effective execution and a strong feedback loop.
• Create developmental courses and/or programs for specialized learning cohorts. (i.e. – District Manager in Training program)
• Identify and track measurables for training and development with the ability to report on and speak to results to key stakeholders.
• Keep up with industry trends pertaining to talent development, adult learning, and LMS administration.

Job Required Knowledge & Skills

• Intermediate knowledge of Microsoft Suite, Adobe Creative Suite, and/or other instructional design tools. 
• Experience developing and facilitating training and development materials.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong presentation and facilitation skills.
• Excellent project management including the ability to manage multiple tasks.
• Bachelor's Degree in Business Administration, Human Resources, Training and Development, Organizational Development, or related field

Preferred Job Required Knowledge & Skills

• Familiarity with best practices surrounding adult learning and instructional design.
• 2-5 years of experience in Learning and Development, preferably in a retail environment.
• Demonstrated experience designing and facilitating interactive and impactful development programs and learning journeys.
• Proficiency with a learning management system and other learning software, preferably SAP LMS.

Reports To

Manager of Talent

#LI-MA1