Manager, Dev Ops

Date:  Nov 5, 2022

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

General Description

As the leader of DevOps within a Scaled Agile Framework (SAFe) Product Team, the DevOps Manager directs the technical expertise and execution of automation, monitoring, security and systems management and administration in a hybrid OnPremise / SaaS / Cloud (Microsoft Azure) environment.

Principle Duties and Responsibilities

  • Lead the DevOps team and work collaboratively with the business and IT associates in a Scaled Agile Framework (SAFe) model. Play a leadership role in the development, testing, and release of new capabilities and features with a focus on application and configuration management, CI / CD, release management and post-production support.
  • Manage team of system administrators of applications utilized by the business including but not limited to application access and security, configuration and workflow management.
  • Assess impact of application updates / upgrades / patches. Plan and coordinate implementation with IT and business stakeholders.
  • Work with IT stakeholders to ensure accessibility, security, reliability, availability, and performance of our hybrid infrastructure supporting our applications in both test and production environments.
  • Leads the building of systems automation and provisioning frameworks.
  • Establishing proactive monitoring and alerting capabilities for all components of the application ecosystem. Conduct periodic reviews of system health and capacity and work with IT stakeholders to enhance as needed.

Additional Principle Duties and Responsibilities

  • Lead and execute planned automation, performance and load testing which includes run time monitoring, tracking and troubleshooting issues, cross team communication activities and statistics capturing.
  • Troubleshooting application or environment issues. Assist in the resolution of any issues found.
  • Monitor users, evaluate efficiency of software / hardware usage, and provide feedback and training to make them more efficient.
  • Create and maintain documentation such as SOPs, operational information, troubleshooting techniques, and knowledge based information within our system of record. Perform knowledge transfers to peers and associates as needed.
  • Maintains a positive rapport with internal and external customers concerning their technology needs.
  • Available for on-call, after hours support; work extended or modified hours during special events and holidays to provide support for the business.
  • Support and adhere to all company policies, procedures, and guidelines.
  • Other duties as assigned.

Job Required Knowledge & Skills

  • Bachelor’s degree in Computer Science or related field.
  • 5-7 years’ experience with cloud computing platforms (i.e. Microsoft Azure, AWS)
  • Enterprise ERP system administration experience (SAP/Oracle/Great Plains/Microsoft). Microsoft D365 preferred.
  • Demonstrated experience developing, building, deploying and supporting distributed systems and applications in both anon-premise and cloud environment.
  • Familiarity with Scaled Agile Framework (SAFe) or an Agile based development methodology.
  • Experience with common database technologies (SQL Server, Oracle, MySQL).
  • Experience with virtualization (VMWare, Xen, KVM).
  • Experience with automation/configuration management applications (Puppet, Chef etc.).
  • Experience with application logging / tracing / performance monitoring and tools.
  • Experience with containerization of services (Docker, Mesos, Azure Container Services, Amazon EC2 or similar).



Reports To

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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Req ID: 10324 

Location: Corporate Office 


Nearest Major Market: Indianapolis