Network Operations Manager

Date:  Sep 21, 2022

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

About Our Company

General Description

As the leader of Network Operations team within a Scaled Agile Framework (SAFe) environment, the Network operations Manager oversees the technical expertise and execution of the team that builds and supports critical IT infrastructure that ensures the business integrity and continuity of Lids retail operations.

Principle Duties and Responsibilities

  • Lead the Network team and work collaboratively with the business and IT associates in a Scaled Agile Framework (SAFe) model.
  • Build successful and productive relationships with cross-functional teams.
  • Play a leadership role in managing the configuration, installation, maintenance, and troubleshooting of network and related equipment.
  • Oversee the design of network and equipment implementations and upgrades, including requirements gathering.
  • Lead improvement efforts to software, hardware, design, etc.
  • Create best practices to drive timely closure of Incidents, Changes and Service Requests within SLAs and priorities.

Additional Principle Duties and Responsibilities

Job Required Knowledge & Skills

  • Minimum of 3 years managing a technology team.
  • Familiarity with supporting and troubleshooting network and equipment such as; TCP/IP, DHCP, DNS, Ethernet, Frame Relay, ATM, OSPF, VoIP, BGP, Network security tools, and packet analyzers.
  • Experience configuring and supporting Cisco networking tools e.g., Nexus, Catalyst, ISR, ASR, Meraki.
  • Knowledge and understanding of Open Systems Interconnection and Azure.
  • Experience managing workflows in the following areas:

        o Network topologies and protocols - including BGP, HSRP, and OSPF

        o Configuring and supporting VPN, VPN Posturing, VLAN, LAN, and WAN.

        o Configuring and maintaining Fortinet firewalls.

        o Configuring and maintaining F5 Load balancers (LTM, GTM).

        o Network security tools to monitor network traffic, security alerts, identifying potential threats and instructions.

        o Network architecture and design.


Reports To


EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 11229 

Location: Corporate Office 


Nearest Major Market: Indianapolis