Retail Facilities Coordinator

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Maintain the daily Store Maintenance requests and facilitate repairs as needed to keep our retail stores open and operational for driving sales. Implement Cost Tracking to sustain company budget objectives.

Principle Duties and Responsibilities

• Maintain the new store maintenance requests as they’re submitted, receive, and assign to vendors.
• Tracking of daily on demand work orders, ensure jobs are completed in a timely fashion.
• Hold vendors accountable by controlling the Not to Exceeds and project approvals.
• Close out projects by properly accounting for data tracking in Salesforce.
• Problem solving with external teammates to verify appropriate actions is necessary.
• Shared responsibility for creating new stores in company systems D365 for new construction projects.
• Shared management of newly created utility accounts for new construction projects
• Highly involved planning of the company’s Flagship location maintenance programs
• Processing of daily invoices to ensure the data is accurately captured in Think LP/Salesforce.
• Cross functional training across construction and real estate departments
• Oversee Preventative Maintenance programs for HVAC, PEST, FIRE SAFETY, and Cleanings.
• Governance of vendor partnerships, management, relationships, and contract negotiations

Additional Principal Duties and Responsibilities

• Conduit arm for internal/external Operations Teammates as it pertains to store maintenance.
• Work with Finance teammates monthly to track budget vs. spending plan.
• Support Field Teammates in customer service aspect and react to high priority issues.
• Requires some after-hours coverage, including emergencies on weekends

Job Required Knowledge & Skills

• 2-3 year’s experience in related field in commercial or retail
• 4 year degree a plus but not required
• Efficient in Microsoft programs like Excel, Word, and Office

Preferred Job Required Knowledge & Skills

• Certifications in HVAC a plus but not required.
• Some knowledge of general repairs in plumbing, electrical, and handyman

• Desired prior work environment experience (fast paced), proficiency in processes, positive mindset, great work ethic, excellent communicator, proficiency in Excel.

Education

Reports To

Director of Store Planning