Store Operations Coordinator

About Our Company

For nearly 25 years, Lids has been the leading headwear and sports apparel retailer in North America, selling officially licensed product from professional sports leagues and headwear from today’s hottest athletic and fashion brands. We’ve done it through years of hard work, learning from our successes and failures, living at the intersection of fan and fashion, and staying true to our core values.

If you have a passion for sports, enjoy a fast-paced environment and ever-changing fashion trends, then perhaps this is the place for you. We’re always looking for our next big playmaker, so if you’re ready to lend your expertise to a like-minded company that’s exciting, fun and shares your passions, we want to hear from you.

General Position Summary

The Store Operations Coordinator drives the efficiency of all retail operations through communication between Lids corporate office and the field organization (our stores). This person contributes to and organizes all projects impacting Lids retail employees, including wage management, visual merchandising, promotional planning and more. The Store Operations Coordinator works closely with all departments in the business to ensure productivity in all stages of the project life cycle. The ideal teammate is self-motivated and a skilled multitasker and communicator who has a passion for the retail industry.

Principle Duties and Responsibilities

• Partner with leaders from throughout the company to ensure cross-departmental collaboration to support 1200+ stores.
• Send all global communications from corporate to field leaders to include memos, corporate announcements, and departmental reports.
• Design and maintain store-level communication portal, as well as partner with all applicable departments and associates to ensure current, accurate information.
• Participate in cross-departmental collaboration to continue to find ways to improve efficiency and strengthen culture.
• Participate, oversee, and facilitate meetings, including taking notes on action items and following through on the takeaways.
• Build vendor partnerships to manage and supply Lids branded merchandise to the field and corporate office.
• Monitor flow, quality, and quantity of data, projects, and requests for information going to the field, to ensure that all is consistent with the needs and goals of the field organization.

Additional Principal Duties and Responsibilities

• Support the Lids field operations team by managing and solving store inventory discrepancies.
• Monitor inventory adjustments for accuracy and completion.
• Model a culture of ownership in every customer and employee interaction while driving strategic priorities and operational activities.
• Manage the overall direction, development, and performance of the department and operations partners both internal and external.
• Communicate with and understand the needs of internal and external customers while maintaining the department standards for productivity, reliability, and accuracy.
• Other duties as assigned.

Job Required Knowledge & Skills

• Prior retail, business management, or event management experience
• Excellent communication and interpersonal skills
• Intermediate to advance Excel and MS Office skills
• Strong systems capability and ability to adapt to new applications
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Active decision-making and problem-solving
• Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player
• Proven ability to work in a fast-paced environment while handling difficult situations
• Excellent planning and organizational skills with the ability to prioritize work and multitask

Preferred Job Required Knowledge & Skills

• Bachelor’s Degree or equivalent Work Experience
• Knowledgeable of in-store operations
• Maintaining a customer-centric approach throughout all job responsibilities and striving to grasp customer needs at the store level
• Ability to analyze data resulting in effective course of action
• Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.

Education

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