Store Operations Manager

Date:  Feb 9, 2024

Indianapolis, IN, US, 46278

Store # - Mall Name:  Corporate Office

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Oversee day to day functions of Operations Department to include supporting all Field Functions and acting as liaison between field and office teams.

Principle Duties and Responsibilities

  • Strategize with field leadership to create short- and long-term field projections and objectives; Implement process for managing accountability.
  • Communicate consistently with RDs and DSMs to ensure understanding and compliance with standard operating procedures and project timelines.
  • Monitor flow, quality and quantity of data, projects and requests for information going to the field, to ensure that all is consistent with needs and goals of the field organization
  • Support field supervisors with corporate programs to include roll out, progress tracking and deadlines.
  • Partner with Field Training team to ensure timely, thorough, current programs for field associate development.
  • Coordinate and manage field organization contests and bonus programs.
  • Work with merchandising department specifically to coordinate product communications, including launches, transfers, and price changes. 
  • Communicate with employees at all levels of the company
  • Other duties as assigned.

Job Required Knowledge & Skills

  • Prior retail, business management, or event management experience
  • Excellent communication and interpersonal skills
  • Intermediate to advance Excel and MS Office skills
  • Strong systems capability and ability to adapt to new applications
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Active decision-making and problem-solving
  • Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player
  • Proven ability to work in a fast-paced environment while handling difficult situations
  • Excellent planning and organizational skills with the ability to prioritize work and multitask

Preferred Job Required Knowledge & Skills

  • Bachelor’s Degree or equivalent Work Experience
  • Knowledgeable of in-store operations
  • Excellent communication and interpersonal skills
  • Customer focused and able to gain understanding of customer's requirements
  • Ability to analyze data resulting in effective course of action
  • Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.

Reports To

  • Store Operations Director



EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 17492 

Location: Corporate Office 

Nearest Major Market: Indianapolis