System Specialist, Microsoft D365

About Our Company

Lids is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Maintain and troubleshoot Microsoft Dynamics 365 (D365) systematic inventory control data and information.

This position works fully in-person at the Lids corporate office in NW Indianapolis and will require relocation if not local.

Principle Duties and Responsibilities

1. Active leader of the Inventory Control team
2. Report and identify sources of D365 malfunction or software issues; troubleshoot, test, and work with IT to remedy
3. Provide specialized user support services. Train and assist other members of the finance team as needed
4. Manage the coordination and resolution of D365 inventory system batch failures
5. Assist in design, testing, and project management for D365 enhancement projects
6. Heavily involved in financial reporting for the company
7. Communicate with employees at all levels of the company, including leadership within each department

Job Required Knowledge & Skills

1. 1-2 years of relevant experience
2. Proficient in Microsoft Excel
3. Proven ability to perform independently with minimal supervision.
4. Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner.
5. Ability to read and operate a computer, as well as maneuver relative software programs.
6. Sitting required for up to 90% of the daily work schedule.
7. Viewing a computer screen for up to 90% of the work time.
8. Operating a computer keyboard for up to 90% of the work time.

Preferred Job Required Knowledge & Skills

• Prior experience working with Microsoft Dynamics 365 preferred but not required
• Proficiency in SQL preferred but not required

Reports To

Sr. Inventory Control Manager

#LI-MA1