Telecommunications Analyst

Date: Mar 4, 2026

Location:

Indianapolis, IN, US, 46278

Store # - Mall Name: Corporate Office

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Under general direction, performs a variety of tasks, including analyzing, documenting, testing, tracking inventory, troubleshooting and supporting of telecommunication equipment, related projects, and service provider relationships. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Will interact with engineers, vendors, and/or leadership to restore service and/or identify and correct core problems related to Lids telecommunications.

Principle Duties and Responsibilities

Provide support for retail stores and corporate/field employees for telecommunication related requests.
Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
Understand the processes and procedures used to provide support in the retail environment.
Provide prompt, thorough, and courteous solutions to the issues escalated to you.
Document, update, and resolve issues in the ticketing system.
Communicate technical solutions to a non-technical workforce.
Complete and close the tickets under your assignment in a timely manner.
Keep documentation up to date.
Provide regular status updates to leadership when requested.
Evening/weekend availability.
Hybrid Schedule
May be asked to assist with non-telecommunications work to help with projects, store opening/closure/remodel, and communication.

Job Required Knowledge & Skills

Minimum 2 years’ experience providing Help Desk support to medium-sized companies
Excellent communication and interpersonal skills
Strong problem solving and communication skills
In-depth knowledge of computer systems, networking, and mobile devices

Preferred Job Required Knowledge & Skills

IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies
Retail telecommunication technology

Education

Reports To

Help Desk Manager

Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and background checks as permitted by law, including but not limited to government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance with applicable legal requirements and Company policies.

Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.