Investigator, LP

Date:  May 5, 2022


Store # - Mall Name:  Remote_Ontario

General Description

Loss Prevention Investigators conduct Loss Prevention investigations, physical inventories, and policy compliance audits.  Additional responsibilities include training field personnel on company LP policies, as well as, managing and using exception reporting and CCTV to help prevent fraud and theft.

Principle Duties and Responsibilities

1.    Audits store records and interviews employees to ensure recording of transactions and compliance with company policies and applicable laws.
2.    Conducts investigations into internal and external fraud, theft and policy violations.
3.    Monitors exception software to detect potential loss of assets via POS data.
4.    Examines store operating procedures for compliance with standard procedures and policies.
5.    Inspects store accounting systems to determine their efficiency and protective value.
6.    Assesses the proper accountability of assets by conducting inventory audits
7.    Prepares and submits audit findings and makes recommendations to RD’s, DSM’s, HR and other appropriate personnel.
8.    Communicates with HR, DSM’s, RD’s and various authorities in conducting investigations.
9.    Conducts special studies for management, such as those required to discover mechanics of detected fraud and to develop controls for fraud prevention.
10.    Communicates with DSM’s with regards to compliance of store personnel with established company policies, procedures, and guidelines, including but not limited to company inventory, funds, and property.
11.    Supports and adheres to all company policies, procedures, and guidelines.
12.    Communicates with employees at all levels of the company.
13.    Provides excellent customer service as outlined in the LSG policy manual.
14.    Other duties as assigned.

Additional Principle Duties and Responsibilities

Job Required Knowledge & Skills

1.    Four year degree in business or a related field, or two year degree in a related field, and at least one year of relevant experience; or equivalent combination of education and experience.
2.    Interview & Interrogation Certification coupled with a record of successful resolutions is advantageous.  
3.    Competent knowledge of Microsoft Office applications (Word, PowerPoint, Excel).
4.    Competent knowledge of exception based reporting and case management systems is advantageous.
5.    Ability to develop a working knowledge of CCTV, alarm, and access systems.
6.    Proven ability to perform independently with minimal supervision.
7.    Strong interpersonal skills and the ability to communicate in a clear, audible, and grammatically correct manner.
8.    Ability to operate a keyboard as well as maneuver relative software programs.
9.    Ability to climb a ladder and work with arms overhead.
10.    Sufficient body mobility to accomplish essential functions; ability to stand for up to 80% of the work time; ability to bend, kneel, and stoop with relative ease.
11.    Viewing a computer screen for up to 50% of the work time.
12.    Operating a computer keyboard for up to 50% of the work time
13.    Possess a valid driver’s license, valid auto insurance, and the ability to drive an automobile. 
14.    Ability and willingness to travel overnight for business purposes


Reports To

Director of Loss Prevention