General Manager

Date:  Nov 12, 2023

London, GB, W1D 1NP

Store # - Mall Name:  9349 - Lids London Flagship

About Our Company

General Position Summary

As a LIDS General Manager, you will be responsible for achieving company objectives in profit and loss control, sales performance, customer satisfaction and loss prevention by overseeing the operation aspects of the store while upholding LIDS Mission, Vision & Values. General Managers are responsible for leading customer interaction and employee development on a daily basis. 

Principle Duties and Responsibilities

Essential Duties & Responsibilities
•    DRIVE sales by delivering and modeling exceptional customer service.
•    Develop store schedules and monitor payroll plans daily to ensure that budget is met.
•    Train store personnel on standard operating procedures as well as State and Federal laws and regulations.  
•    Communicate consistently with store team members to ensure understanding and compliance with company directives. 
•    Act as the liaison between the District Sales Manager and the store team members.
•    Take appropriate actions to ensure each store maximizes sales, minimizes asset loss, and conforms to budgetary requirements. 
•    Model, support and adhere to company policies, procedures, and guidelines. 
•    Communicate with employees at all levels of the company. 
•    Ability to work varying days and hours, based on business needs. 
•    Ability to maintain an excellent attendance record. 
•    Other duties as assigned.

Supervisory Responsibilities
•    Carry out managerial responsibilities in accordance with LIDS policies, procedures, and applicable laws. 
•    Supervise store employees through planning, assigning, and directing their overall functions. 
•    Appraise subordinates on positive performance and assist with formal performance evaluations. 
•    Recruit, select, develop, and train store personnel on proper store operations and procedures. 
•    Administer the progressive steps of discipline to include verbal and written warnings. 
•    Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property. 
•    Address complaints and problem solve when appropriate with the assistance of the DSM and or RD.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

1.    Four year degree in business or a related field and one year relevant experience or; two year degree in a related field and at least two years of relevant experience or; three years of relevant experience. 
2.    Exceptional customer service skills and interpersonal communication skills
3.    Proven managerial skills 
4.    Proven ability to perform independently with minimal supervision  

Preferred Job Required Knowledge & Skills


Reports To

District Manager

For Colorado-based roles: Annual pay ranges may fall between $14,600 - $54,000. You may also be offered a bonus, and other benefits.

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 15499 

Location: 9349 - Lids London Flagship