Loss Prevention Officer

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our LP Officers have many duties and responsibilities that are important to prevent the company from losing money and merchandise, but also keep the shopping experience safe.  Your primary duties will include patrolling store aisles and monitoring customers, watching security camera footage and confronting individuals that are suspected of theft. 

Principle Duties and Responsibilities

The following are major duties and responsibilities of a Loss Prevention Officer:

• Monitor public areas for unusual activity and potential threats.
• Monitor security systems like alarms and closed-circuit cameras.
• Identify potential thieves from customers or staff.
• Follow and confront a potential person of interest who is suspected of shoplifting.
• Document theft and other violations of security, and what they observed on duty.
• Work with law enforcement to detain suspects of shoplifting or dishonest employees.
• Some Loss Prevention Officers with experience can develop their own security policies.
• In retail stores, loss prevention protects people, money, equipment, and merchandise.
• They may work with undercover store detectives to prevent

Additional Principal Duties and Responsibilities

• Ensuring the safety and security of company assets and property.
• Preventing theft, fraud, and other criminal activity.
• Conducting investigations and implementing security measures.
• Training other employees on proper security procedures.
• Loss Prevention Officers need good judgment to react effectively and efficiently in stressful situations by taking the best course of action. They need to be the ones who remove the imminent danger of vandalism and theft from the store.
• Officers also need to have great communication skills to explain the situation to employees and patrons of the store.
• Loss Prevention Officers will be observing people during their work hours so they should have good observation skills, and be alert and aware. They should also think on their feet in case anything out of the ordinary happens.
• Loss Prevention Officers need to be patient, observing and standing in the store for hours without distraction. They need to keep an alert mind and think clearly while remaining patient, as there can be days when nothing out of the ordinary occurs.

Job Required Knowledge & Skills

• • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Reports To

• District Sales Manager